Terms and Conditions ("Terms")
Last updated: August 2026
Please read these terms and conditions carefully before creating an account or using our service.
1. Introduction
Welcome to [Company Name] ("we", "our", "us"). By creating an account you agree to follow and be bound by these Terms. If you do not agree with any part of these Terms, you must not use the service.
2. Your account
You are responsible for the details you register with, for keeping your login credentials secure, and for all activity that happens under your account.
3. Use of the service
You agree to book only shipments whose contents are legal, correctly declared and permitted by the courier partner carrying them. Prohibited and restricted goods must not be shipped.
4. Charges and payments
Shipping charges, COD fees and any applicable taxes are billed per your active rate card. Weight discrepancies raised by a courier partner may be adjusted after delivery.
5. Liability
Our liability for any shipment is limited to the amount recoverable from the courier partner under its own terms, unless a separate written agreement says otherwise.
6. Suspension and termination
We may suspend or close an account that breaches these Terms, misdeclares shipments, or leaves dues unpaid.
7. Changes to these Terms
We may update these Terms from time to time. Continued use of the service after an update means you accept the revised Terms.
8. Contact us
Questions about these Terms? Write to us at [support email].
Privacy Policy
Last updated: August 2026
This policy explains what personal data [Company Name] collects when you create an account and use our service, why we collect it, and the choices you have.
1. What we collect
Account details you give us (name, business name, email, mobile number, addresses), KYC documents where required by law, shipment and pickup details you enter, payment and wallet records, and technical data such as IP address and device information.
2. Why we use it
To create and secure your account, book and track shipments with courier partners, bill you correctly, meet legal and KYC obligations, provide support, and send service updates.
3. Who we share it with
Courier partners (only the details needed to pick up and deliver a shipment), payment gateways, KYC verification providers, and authorities where the law requires it. We do not sell your personal data.
4. Buyer data
Consignee details you upload are processed on your behalf so a shipment can be delivered. You remain responsible for having the right to share them with us.
5. How long we keep it
For as long as your account is active, and afterwards only as long as tax, accounting or other legal obligations require.
6. Security
Access is restricted, credentials are stored encrypted, and transport is over HTTPS. No system is perfectly secure, so please keep your own login details safe.
7. Your rights
You may ask us to access, correct or delete your personal data, subject to the records we must retain by law. Write to us using the contact below.
8. Contact us
Questions about this policy? Write to us at [support email].
